Are your pieces handmade?
Yes. Every INÉS D’ALBA creation is individually handcrafted with careful attention to composition, texture, and detail. Our wreaths are designed as one-of-a-kind pieces, making each creation truly distinctive.
Will I receive the exact piece shown in the photographs?
Yes. Each one-of-a-kind wreath is photographed individually, and the piece you purchase is the exact creation shown in its product listing. Once sold, that particular design will no longer be available.
Do you offer complimentary shipping?
Yes. We offer complimentary standard shipping within the contiguous United States. Every piece is carefully packaged to help protect its delicate details during transit.
How long will it take to receive my order?
Each order requires careful preparation and protective packaging before shipment. Available processing and delivery estimates will be provided at checkout or in your shipping confirmation.
Can your wreaths be displayed outdoors?
Yes. Our wreaths are designed for decorative display, including covered outdoor entrances. For best results, place your wreath in a sheltered location away from direct rainfall, prolonged sunlight, strong winds, and extreme temperatures.
How should I care for my wreath?
Always handle your wreath by its structural base rather than its flowers, ribbons, or decorative accents. Avoid pulling or compressing delicate elements. When not in use, store it in a cool, dry location, preferably in its original protective packaging.
Do you accept custom orders?
At this time, INÉS D’ALBA specializes in individually designed, one-of-a-kind creations rather than custom-made orders. Each piece is offered as a finished composition, thoughtfully crafted with its own distinctive character.
What happens if my piece arrives damaged?
Please contact us at hello@inesdalba.com as soon as possible after delivery, including your order number and clear photographs of the packaging and affected areas. We will review the situation and assist you with the next steps.