Terms of service

Effective date: October 7, 2026

OVERVIEW

Welcome to INÉS D’ALBA. The terms “we,” “us,” and “our” refer to INÉS D’ALBA.

INÉS D’ALBA operates this store and website, including all related information, content, features, tools, products, and services offered in order to provide you, the customer, with a curated shopping experience (collectively, the “Services”). INÉS D’ALBA is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information regarding your legal rights and responsibilities, including provisions concerning warranties, limitations of liability, orders, shipping, returns, and dispute resolution.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.

To use certain portions of the Services, including placing an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.

You represent and warrant that all information you provide is accurate, current, complete, and that you have the legal right to provide such information.

You are responsible for maintaining the confidentiality and security of any account credentials associated with the Services and for activity occurring under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to describe and photograph our products accurately.

Because many INÉS D’ALBA pieces are handcrafted and one of one, natural variation, asymmetry, botanical movement, texture, placement, and other individual characteristics may be part of the design and should not be considered defects.

Colors and product appearance may also vary slightly from what appears on your screen due to lighting, photography, display settings, device type, and other technical factors.

Product measurements are approximate unless expressly stated otherwise.

We do not warrant that the appearance of a product on your particular screen will precisely match its appearance in person.

Product descriptions, availability, specifications, and pricing may be updated or corrected when reasonably necessary. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction.

Because certain products are one of one, once a piece has been sold, an identical replacement may not be available.

SECTION 3 - ORDERS

When you submit an order, you are making an offer to purchase the products included in that order.

INÉS D’ALBA reserves the right to accept, decline, cancel, or limit an order when reasonably necessary, including in cases involving suspected fraud, payment issues, pricing or inventory errors, product unavailability, shipping restrictions, or other circumstances that prevent us from fulfilling the order as represented.

Payment must be successfully authorized or processed before an order can be fulfilled.

Please review your order carefully before submitting it.

A cancellation request may be accepted for a full refund if the request is received before the package has been transferred to the shipping carrier.

Once the package has been transferred to the carrier, the order can no longer be cancelled. If you change your mind after shipment, any request will be handled according to our Refund Policy.

If we decline, modify, or cancel an order, we will make reasonable efforts to notify you using the contact information provided with the order.

Returns, refunds, damaged-item claims, and related matters are governed by our Refund Policy. If these Terms and the Refund Policy conflict specifically regarding a return or refund procedure, the Refund Policy will control for that matter.

Purchases are intended for personal or household use unless INÉS D’ALBA expressly agrees otherwise. Products may not be purchased for unauthorized commercial resale or export.

SECTION 4 - PRICES, TAXES, AND BILLING

Prices, promotions, and offers are subject to change without notice. The price charged will generally be the price displayed at the time the order is submitted, subject to correction of genuine pricing or technical errors.

Unless otherwise expressly stated, product prices do not include applicable sales, use, or similar taxes.

Applicable taxes, when required, will be calculated or displayed during checkout based on the transaction, delivery destination, applicable law, marketplace rules, and our tax obligations.

Shipping or handling charges, when applicable, will be disclosed during checkout or otherwise described in our Shipping Policy. Complimentary shipping may be offered for qualifying products or destinations.

Prices offered through our website may differ from prices appearing through third-party marketplaces, sales channels, promotions, or other platforms.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information.

You represent and warrant that you are authorized to use the payment method submitted and that all information supplied in connection with payment is accurate.

SECTION 5 - SHIPPING AND DELIVERY

Shipping availability, processing times, delivery estimates, eligible destinations, and applicable shipping options are described in our Shipping Policy and at checkout.

All processing and delivery times are estimates unless expressly stated otherwise. We cannot guarantee a specific delivery date.

INÉS D’ALBA is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier operational delays, natural disasters, government action, or similar events.

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, incorrect, or appears to have sustained damage during transportation, contact us within the time period stated in our Refund Policy.

We may require photographs of the product, shipping carton, interior packaging, labels, and protective materials, as well as other reasonable documentation necessary to evaluate a shipping-related issue.

Please retain the product, shipping carton, and all original packaging materials until the matter has been fully resolved.

Any refund, return, or resolution involving a damaged, defective, lost, or incorrect item will be handled in accordance with our Refund Policy and applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

The Services and their content, including but not limited to trademarks, brand names, logos, text, product names, product descriptions, photographs, graphics, videos, audio, website design, layout, and other materials, are owned by or licensed to INÉS D’ALBA and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

Without prior written permission, you may not reproduce, copy, modify, distribute, republish, commercially exploit, publicly display, transmit, or create derivative works from materials contained within the Services except where such restriction is prohibited by applicable law.

Nothing in these Terms grants you any license or ownership interest in the intellectual property of INÉS D’ALBA, Shopify, or any third party.

The INÉS D’ALBA name, logos, product names, designs, visual identity, and other brand elements may not be used without prior authorization.

Shopify’s names, trademarks, logos, products, and services remain the property of Shopify or its applicable licensors.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, functionality, or services supplied by third parties.

Unless otherwise stated, we do not control or independently warrant third-party tools and provide access to them on an “as is” and “as available” basis.

Your use of third-party tools is subject to the terms and policies of the applicable provider.

We may introduce new tools, features, functionality, or resources in the future. Unless otherwise stated, those additions will form part of the Services and will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links, embedded content, or functionality provided by third parties.

We are not responsible for independently examining or guaranteeing the accuracy, availability, security, content, policies, products, or services of third-party websites or platforms.

If you access a third-party website or service, you do so subject to that third party’s applicable terms and policies.

Questions, complaints, or claims concerning products or services purchased directly from a third party should generally be directed to that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

INÉS D’ALBA uses Shopify technology to operate and provide portions of the Services.

Unless a purchase is expressly completed through a marketplace or sales channel acting as the seller or marketplace facilitator for that particular transaction, purchases made directly from the INÉS D’ALBA online store are transactions between the customer and INÉS D’ALBA.

Shopify provides commerce technology and related services but is not responsible for INÉS D’ALBA products except to the extent required by applicable law or expressly provided under a Shopify-operated marketplace or service.

Nothing in this section limits any rights or responsibilities that cannot legally be excluded.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because the Services are hosted and supported by Shopify and may use other service providers, certain personal information may also be collected, transmitted, stored, or processed by Shopify and other third parties acting in connection with the Services.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, disclosed, retained, and protected.

SECTION 11 - FEEDBACK

If you voluntarily submit reviews, photographs, comments, ideas, suggestions, feedback, proposals, or similar content relating to INÉS D’ALBA or the Services (“Feedback”), you represent that you have the right to submit that Feedback.

Unless otherwise prohibited by applicable law or expressly agreed in writing, you grant INÉS D’ALBA a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, distribute, and adapt such Feedback for purposes related to operating, improving, and promoting the business and Services.

You may not submit Feedback that infringes intellectual property, privacy, publicity, or other rights of another person, or that contains unlawful, defamatory, abusive, fraudulent, or malicious content.

You are responsible for the accuracy and legality of Feedback you submit.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information appearing through the Services may contain typographical errors, inaccuracies, technical errors, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, transit times, or other information.

We reserve the right to correct errors or inaccuracies, update information, or cancel an affected order when reasonably necessary, including after an order has been submitted, subject to applicable law.

If an order is cancelled because of an error attributable to us, any amount collected for the cancelled portion will be refunded as appropriate.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to violate applicable laws or regulations; infringe intellectual property or other legal rights; transmit malicious code; engage in fraud or deception; harass, threaten, abuse, or unlawfully harm another person; collect personal information unlawfully; send unauthorized spam or deceptive communications; impersonate another person or entity; interfere with the security or operation of the Services; or attempt to bypass technological measures designed to protect the Services.

You may not systematically scrape, copy, extract, reproduce, resell, or commercially exploit substantial portions of the Services without authorization.

Automated tools, robots, spiders, AI agents, or similar systems may not access or interact with the Services except as permitted by applicable law, our technical controls, and Section 14 of these Terms.

We reserve the right to restrict or terminate access to the Services when we reasonably determine that these Terms have been violated.

SECTION 14 - AGENTS AND AUTOMATED SYSTEMS

This section applies when a person uses or authorizes an autonomous or semi-autonomous software system or service (“Agent”) to access, use, or interact with the Services.

An Agent may access or interact with the Services only when such access is permitted by applicable law, these Terms, our technical controls, and any instructions or restrictions presented by the Services.

An Agent must not conceal or misrepresent its automated nature, circumvent CAPTCHAs or security measures, bypass restrictions designed to control automated access, or falsely represent itself as a human user when directly asked to identify its nature.

We may technically limit, restrict, or prohibit automated access where reasonably necessary to protect the Services, customers, intellectual property, security, or system integrity.

SECTION 15 - TERMINATION

We may suspend, restrict, or terminate access to all or part of the Services when reasonably necessary, including when we believe these Terms have been violated or the Services are being used unlawfully or abusively.

Termination does not eliminate payment obligations or other liabilities incurred before termination.

Provisions that by their nature should survive termination—including provisions concerning intellectual property, privacy, disclaimers, limitations of liability, indemnification, governing law, and dispute-related obligations—will remain effective as applicable.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information provided through the Services is made available for general informational purposes and in connection with the sale and use of our products.

We make reasonable efforts to maintain accurate information but do not warrant that all website content will always be complete, current, uninterrupted, secure, or error-free.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR WARRANTIES OR RIGHTS THAT CANNOT LEGALLY BE EXCLUDED, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT EXCEPT WHERE SUCH WARRANTIES CANNOT LEGALLY BE DISCLAIMED.

Nothing in these Terms limits consumer rights or warranties that cannot lawfully be waived or excluded.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INÉS D’ALBA AND ITS SERVICE PROVIDERS, CONTRACTORS, REPRESENTATIVES, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR SIMILAR LOSSES, EXCEPT WHERE LIABILITY CANNOT LEGALLY BE LIMITED OR EXCLUDED.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM RELATING TO A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO INÉS D’ALBA FOR THE PRODUCT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless INÉS D’ALBA and its service providers, contractors, representatives, and licensors from third-party claims, damages, liabilities, losses, or reasonable legal expenses arising from your material violation of these Terms, your unlawful use of the Services, or your violation of another person’s legal rights.

This obligation does not apply to the extent a claim results from the negligence, misconduct, or legal responsibility of INÉS D’ALBA.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Services.

If a specific policy governs a particular subject matter and conflicts with a more general provision of these Terms, the more specific policy will control for that subject matter to the extent permitted by law.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may transfer or assign our rights or obligations in connection with a lawful sale, transfer, restructuring, or continuation of the business, subject to applicable law.

SECTION 22 - GOVERNING LAW AND VENUE

These Terms and any dispute relating to the Services or purchases made directly from INÉS D’ALBA will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent mandatory consumer-protection laws of another jurisdiction apply.

To the extent permitted by applicable law, disputes that must be resolved in court will be brought in an appropriate state or federal court located in Tarrant County, Texas, and the parties consent to the jurisdiction of those courts.

Nothing in this section deprives a consumer of protections or remedies that cannot legally be waived under applicable law.

SECTION 23 - HEADINGS

Headings are included for convenience only and do not limit or otherwise affect the meaning or interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on this page.

We may update or modify these Terms from time to time to reflect changes in our Services, business practices, policies, or legal obligations.

When required by applicable law, we will provide notice of material changes.

Unless otherwise stated or legally required, updated Terms will become effective when posted or on the effective date identified in the updated Terms.

Your continued use of the Services after an update becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.