Shipping policy

Last updated: October 7, 2026

At INÉS D’ALBA, each piece is carefully prepared and securely packaged for shipment. The following policy explains our current shipping destinations, processing times, delivery estimates, and procedures for shipping-related issues.

Shipping destinations

INÉS D’ALBA currently ships to eligible addresses within the United States when an available shipping option is displayed at checkout.

Complimentary Standard Shipping is currently available to:

The 48 contiguous United States
Washington, D.C.
Puerto Rico

We do not currently offer shipping to Alaska, Hawaii, U.S. territories other than Puerto Rico, APO/FPO/DPO military addresses, or international destinations.

Shipping availability may change in the future. The options displayed at checkout for your delivery address determine whether an order can currently be shipped to that destination.

Complimentary Standard Shipping

Complimentary Standard Shipping is included on eligible orders shipped to the destinations listed above.

Although no standard outbound shipping charge is collected from the customer at checkout, INÉS D’ALBA incurs actual shipping and handling costs to fulfill each order.

If an order is later returned due to a change of mind, the actual outbound shipping and handling costs incurred by INÉS D’ALBA will be deducted from the refund, and the customer is also responsible for return shipping, as described in our Refund Policy.

This deduction does not apply to an item confirmed to have arrived damaged or defective, or when INÉS D’ALBA sent an incorrect item.

Order processing

Orders are generally prepared for shipment within 1–3 business days, excluding weekends and holidays.

Because our pieces require careful protective packaging, preparation time may vary slightly depending on the item and packaging requirements.

Once your order has been transferred to the shipping carrier, you will receive shipping confirmation and tracking information when available.

Delivery estimates

Complimentary Standard Shipping currently has an estimated carrier transit time of approximately 5–8 business days after shipment.

Processing time and carrier transit time are separate. For example, an order may require 1–3 business days for preparation before the carrier transit period begins.

All delivery dates and transit times are estimates and are not guaranteed.

Carrier delays may occur because of weather, transportation disruptions, seasonal volume, service interruptions, or other circumstances outside our reasonable control.

Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been transferred to the carrier.

Tracking information may take some time to appear or update in the carrier’s system.

We recommend monitoring your tracking information once your order has shipped so you can anticipate delivery of your package.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at hello@inesdalba.com.

We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that changes can be made once processing has begun or after the package has been transferred to the carrier.

If a package is returned to INÉS D’ALBA because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping costs may apply before the order can be shipped again.

Delays

If we become aware that we cannot ship your order within the stated processing period, we will make reasonable efforts to contact you with an updated estimate.

When required by applicable law or appropriate under the circumstances, you may be given the option to accept the delay or cancel the order for a full refund before shipment.

INÉS D’ALBA is not responsible for carrier delays or other events outside our reasonable control after a package has entered the carrier network, but we will assist with available tracking and carrier information when reasonably possible.

Lost or missing shipments

If tracking indicates that your package may be lost in transit, or if tracking shows the package as delivered but you cannot locate it, contact us promptly at hello@inesdalba.com.

Please include your order number and any relevant delivery or tracking information.

We may ask you to verify the delivery address, check the surrounding delivery area, or provide additional information reasonably necessary to investigate the shipment.

INÉS D’ALBA will review the available carrier information and work with you toward an appropriate resolution based on the circumstances.

Damaged shipments

Please inspect your order promptly after delivery.

If your item arrives damaged or appears to have sustained damage during transit, contact us within 48 hours of deliveryat hello@inesdalba.com.

Please include:

Your order number
Clear photographs of the item
Photographs of the outer shipping carton
Photographs of the interior packaging and protective materials
Photographs of any visible shipping damage

Please retain the item, shipping carton, labels, and all original packaging materials until the matter has been fully resolved. These materials may be required to evaluate the damage or process a shipping-related claim.

If an item is confirmed to have arrived damaged, INÉS D’ALBA will work with you toward an appropriate resolution in accordance with our Refund Policy.

Because our pieces are one of one, an identical replacement may not be available.